All products offered are subject to availability. Once an order is placed you will receive a confirmation email containing the details of your order.
Since Xylem Papercraft specialises in handmade paper and hand crafted products, an order may take up to three working days for processing and packing, before it is shipped.
Shipping Within India
Estimated delivery time for standard shipping is 5-7 working days.
If orders are needed by a specific date, this may please be mentioned in the remarks column when the order is placed. We will confirm by email if the order can reach you within the given time or not.
Estimated delivery time for orders booked under express shipping will be 2-3 working days.
A shipping confirmation with your tracking number will be sent to your email address, as provided by you at the time of order.
Changes / Cancellations
Once an order has been placed on our website we are unable to modify or cancel the order. Please ensure that you check your order details before confirming it. We reserve the right to cancel an order due to an error on the site, or a stock issue. If the customer’s credit/debit card, bank account has been charged prior to a cancellation of the order from our end, we will reverse the charge less the bank charges, if any, deducted at the time of receiving payment..
Please refer to our return and exchange policy if you wish to return or exchange an item after it has been received.
All features, content, specifications, products and prices of products and services displayed on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Since most of our products are handcrafted, there will be variations in content or look because of the nature of the handmade processes and handmade or recycled materials used. The colours and attributes you see also depend on the device you see them on, and may not match the actual item exactly.
The inclusion of any product or services in this website at a particular time does not imply or warrant that the same will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the product’s order will be used only in lawful manner.
TAXES & DUTIES
GST has been applied to the rates of items to be dispatched within India. Please note that any additional taxes and duties are payable as applicable, either in advance or to the carrier at the time of receipt.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country / city / state being shipped to. These clearances and payments may be processed by the carrier and payment of these charges as well as any processing charges need to be paid to the carrier / transporter at the time of delivery.
THE SHIPPER MUST MAKE CLAIMS FOR PACKAGES LOST OR DAMAGED IN TRANSIT Xylem Papercraft is not responsible for delays in shipping or scheduled delivery and such issues and claims need to be taken up with the carrier/transporter. We reserve the right to refuse any compensation in case of packages that are lost, stolen or damaged.
Shipping cost in case any product or order is returned
In case any item is being returned, as per our policy the refund amount will not include the shipping cost.